3 Customer Service Strategies You Should Steal From, Would You Believe, Lyft Drivers
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Recently, I garnered some new customer service lessons from an unexpected source. I had fractured my right foot, and doctors told me I wouldn't be able to drive for nearly three months. I began using Lyft for rides to and from work. And, en route, my amazing Lyft drivers revealed three key customer service concepts all entrepreneurs should apply to their business:
A study conducted by US Foods found that nearly 30% of drivers for food delivery services admitted to stealing a bite of food from their customer's order. Bloomberg via Getty Images hide caption 1e1e36bf2d